Home/Contact Center Operations Software/Aircall vs CallRailUpdated on: March 29, 2024

Compare Aircall vs CallRail

Remove
Remove
Start Free Trial

Visit Website

ADD PRODUCT
Remove
Remove
Start Free Trial

Visit Website

Overview

Summary

Aircall Call Centre software is a top-ranking call center software because it seamlessly integrates features with the most popular help desk tools. This tool offers customer relationship management, live chat, and eCommerce software to predict customer requirements on every call, helping businesses enhance their efficiency. Aircall is a useful cloud-based phone calling system and a call center solution to handle modern-day businesses effectively. It is a voice platform that ensures seamless service with productivity and helpdesk tools. Aircall is a great platform that helps businesses to run smoothly by supporting their sales team. It offers efficient and clear communication with the customers through deep insights and real-time analytics. And through its industry-leading call center features, customer relationships are enhanced. It assists businesses in making the phone calling process easy, accessible and transparent for the users. Businesses that use Aircall can receive advanced analytics and track the performance of their team’s and agent’s productivity. Moreover, they can check the team activity promptly on the live feed with an existing help desk and CRM feature that strengthens the understanding process. It is a flexible voice solution for businesses with custom, professional, and essentials pricing strategies. ..show more

CallRail is a call tracking and marketing analytics software for those businesses that rely on new customers, quality phone calls and leads, for growth. The software includes a call tracking feature that allows users to keep track of a variety of online activities like PPC ads, social media posts, emails and keywords. It also helps businesses to gain access to the name, location and number of each lead. Also, with the lead centre feature, CallRail helps businesses to message, call and monitor all of their contacts in one place. Conversation intelligence is another feature of the software that allows users to automate call transcriptions with its AI-powered analysis. Moreover, businesses can even track web form submissions along with phone calls. CallRail also offers real-time insights that businesses need to boost growth. The areas of these insights range from ads, campaigns to keywords. At last, the software also comes equipped with a variety of tools, from customer communications to marketing analytics, that helps users to close more deals. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

New York, New York / +1 888-240-6923

Atlanta, GA / (888) 480-5592

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Essentials
$30 /User/Month

$30 per user per month billed yearly

Features

  • Unlimited inbound calls (toll-free excluded)
  • 50+ Integrations and API access
  • Collaboration features
  • IVR
  • Voicemail
  • Click-to-Dial
  • Phone support
Professional
$50 /User/Month

$50 per user per month billed yearly

Features

  • Includes features of Essentials plan, plus
  • Salesforce integration
  • Advanced analytics and reporting
  • Live call monitoring
  • Call tagging & dispositioning
  • Advanced support features including queue call back
  • Advanced sales features including Power Dialer
  • Dedicated account manager
Custom
Custom

Features

  • Includes features of Professional plan, plus
  • Custom analytics
  • Unlimited outbound calls *
  • Custom onboarding
  • Access to API developer support
  • Service-level agreement (SLA)
View Price Page
Call Tracking
$45 /Month

Find out which ads, keywords, and marketing efforts inspired your best leads to call.

Features

  • 5 local numbers
  • 250 local minutes
  • 100 text messages (SMS)
  • Unlimited users
  • Offline call tracking
  • Online call tracking
  • Keyword-level attribution
  • Dynamic number insertion
  • Custom reporting
  • Call notifications
  • Email summary reports
  • Unlimited call recording
  • Call scoring
  • Custom call tagging
  • Call forwarding
  • IVR & menu step call routing
  • Wordpress & Wix plugins
  • Google Data Studio connector
  • API & Webhooks access
  • Google Analytics integration
  • Google Ads integration
  • GMB integration
  • Facebook integration
  • Microsoft Ads integration
  • Hubspot integration
  • Slack integration
  • Zapier integration

Additional Usage

  • $3.00 ea. local numbers
  • $0.05 ea. local minutes
  • $5.00 ea. toll-free numbers
  • $0.08 ea. toll-free minutes
  • $0.016 ea. text messages (SMS)

Add-ons

  • White Label: $65 billed Monthly
  • Advanced Callflows: $15 Monthly fee per company
  • Premium Integrations: $65 Monthly fee
    • Access to these premium integrations: Salesforce, Marketo, Kenshoo, Optmizely X, and Google Marketing Platform
Conversation Analytics
$95 /Month

Add Conversation Intelligence to help qualify more contacts and improve service.

Features

  • 5 local numbers
  • 250 local minutes
  • 100 text messages (SMS)
  • 10,000 call transcription minutes
  • Offline call tracking
  • Online call tracking
  • Dynamic number insertion (DNI)
  • Keyword-level attribution
  • Localized DNI
  • Out-of-the-box reporting
  • Email summary reports
  • Custom reporting engine
  • Call recording
  • CallScore
  • Keypad scoring
  • Form scoring
  • Text message scoring
  • Call transcriptions
  • Keyword spotting
  • Automated lead tagging
  • Call forwarding
  • Email notifications
  • Standard call flow builder
  • Mobile app
  • Custom agent setup
  • Advanced call flow steps: $15 per company
  • Integrations
    • Google Analytics
    • Google Ads
    • Bing Ads
    • Facebook
    • Wordpress plugin
    • AMP plugin
    • Zapier
    • Google Ads Mobile Click-to-Call
    • Google Data Studio
    • Slack
    • API & webhooks
    • HubSpot
    • Google My Business
    • Wix
    • Auto-lead Data Format (ADF)
    • Unbounce
    • Pipeline Deals
    • Mixpanel
    • VWO
    • Custom Cookie Capture
    • Housecall Pro
    • Salesforce ($65)
    • Marketo ($65)
    • Optimizely X ($65)
    • Marin ($65)
    • Kenshoo ($65)
    • Kissmetrics ($65)
    • Acquisio ($65)
    • Google Marketing Platform ($65)

Additional Usage

  • $3.00 ea. local numbers
  • $0.05 ea. local minutes
  • $5.00 ea. toll-free numbers
  • $0.08 ea. toll-free minutes
  • $0.016 ea. text messages (SMS)
  • $0.02 ea. call transcription minutes
Marketing Analytics
$95 /Month

Add Form Tracking to view website form submissions and call analytics side by side.

Features

  • 5 local numbers
  • 250 local minutes
  • 100 text messages (SMS)
  • 1,000 call transcription minutes
  • Offline call tracking
  • Online call tracking
  • Form lead tracking
  • Dynamic number insertion
  • Keyword-level attribution
  • Localized DNI
  • Multi-touch attribution modeling
  • Out-of-the-box reporting
  • Email summary reports
  • Custom reporting engine
  • Multi-touch CPL reporting
  • Call recording
  • CallScore
  • Keypad scoring
  • Form scoring
  • Text message scoring
  • Automated lead tagging
  • Call forwarding
  • Email notifications
  • Standard call flow builder
  • Mobile app
  • Custom agent setup
  • Advanced call flow steps: $15 per company
  • Integrations
    • Google Analytics
    • Google Ads
    • Bing Ads
    • Facebook
    • Wordpress plugin
    • AMP plugin
    • Zapier
    • Google Ads Mobile Click-to-Call
    • Google Data Studio
    • Slack
    • API & webhooks
    • HubSpot
    • Google My Business
    • Wix
    • Auto-lead Data Format (ADF)
    • Unbounce
    • Pipeline Deals
    • Mixpanel
    • VWO
    • Custom Cookie Capture
    • Housecall Pro
    • Google Ads Lead Forms
    • Salesforce ($65)
    • Marketo ($65)
    • Optimizely X ($65)
    • Marin ($65)
    • Kenshoo ($65)
    • Kissmetrics ($65)
    • Acquisio ($65)
    • Google Marketing Platform ($65)

Additional Usage

  • $3.00 ea. local numbers
  • $0.05 ea. local minutes
  • $5.00 ea. toll-free numbers
  • $0.08 ea. toll-free minutes
  • $0.02 ea. form submissions
Analytics Suite
$145 /Month

Combine all our analytics tools to automate customer insights and prove marketing ROI.

Features

  • 5 local numbers
  • 250 local minutes
  • 100 text messages (SMS)
  • 1,000 form submissions
  • 10,000 call transcription minutes
  • Offline call tracking
  • Online call tracking
  • Form lead tracking
  • Dynamic number insertion (DNI)
  • Keyword-level attribution
  • Localized DNI
  • Multi-touch attribution modeling
  • Out-of-the-box reporting
  • Email summary reports
  • Custom reporting engine
  • Multi-touch CPL reporting
  • Call recording
  • CallScore
  • Keypad scoring
  • Form scoring
  • Text message scoring
  • Call transcriptions
  • Keyword spotting
  • Automated lead tagging
  • Call forwarding
  • Email notifications
  • Standard call flow builder
  • Mobile app
  • Custom agent setup
  • Advanced call flow steps: $15 per company
  • Integrations
    • Google Analytics
    • Google Ads
    • Bing Ads
    • Facebook
    • Wordpress plugin
    • AMP plugin
    • Zapier
    • Google Ads Mobile Click-to-Call
    • Google Data Studio
    • Slack
    • API & webhooks
    • HubSpot
    • Google My Business
    • Wix
    • Auto-lead Data Format (ADF)
    • Unbounce
    • Pipeline Deals
    • Mixpanel
    • VWO
    • Custom Cookie Capture
    • Housecall Pro
    • Google Ads Lead Forms
    • Salesforce ($65)
    • Marketo ($65)
    • Optimizely X ($65)
    • Marin ($65)
    • Kenshoo ($65)
    • Kissmetrics ($65)
    • Acquisio ($65)
    • Google Marketing Platform ($65)

Additional Usage

  • $3.00 ea. local numbers
  • $0.05 ea. local minutes
  • $5.00 ea. toll-free numbers
  • $0.08 ea. toll-free minutes
  • $0.016 ea. text messages (SMS)
  • $0.02 ea. form submissions
  • $0.02 ea. call transcription minutes
View Price Page

SCREENSHOTS

Aircall Screenshots
View 3 screenshot(s)
CallRail Screenshots
View 3 screenshot(s)

INTEGRATIONS

  • Intercom
  • Copper CRM
  • Freshsales
  • Freshdesk
  • Slack
  • BigCommerce
  • Segment
  • Typeform
  • Zoho CRM
  • Front
  • HubSpot CRM
  • Salesforce
  • Zendesk Support
  • HappyFox
  • Pipedrive CRM
  • Shopify
  • Zapier
  • Zendesk Sell
  • PieSync
  • Nicereply
  • Supermetrics
  • DOMO
  • Slack
  • Housecall Pro
  • Adobe Marketo Engage
  • Integrately
  • Kissmetrics
  • Databox
  • ReportGarden
  • Mixpanel
  • DashThis
  • SharpSpring
  • NinjaCat
  • Octoboard
  • AgencyAnalytics
  • Zapier
  • Klipfolio Dashboard
  • WordPress
  • Wix
  • Pipeline CRM
  • Unbounce
  • Whatagraph
  • HubSpot CRM
  • LeadsRx
  • Google Analytics
  • Salesforce
  • Optimizely
  • LeadSquared CRM
  • VWO Testing

ALTERNATIVES

Top alternatives to Aircall

8x8
8x8
OpenPhone
OpenPhone
Ringover
Ringover
3CX
3CX
CloudTalk
CloudTalk

Top alternatives to CallRail

Ringba
Ringba
Twilio Flex
Twilio Flex
Dialpad Talk
Dialpad Talk
WhatConverts
WhatConverts
RingCentral Office
RingCentral Office