Home/Help Desk Software/Agiloft vs DocuSignUpdated on: March 29, 2024

Compare Agiloft vs DocuSign

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Agiloft
Agiloft Help Desk Software (223 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zoho Desk
Zoho Desk Help Desk Software (3417 Ratings)
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zendesk Support
Zendesk Support Help Desk Software (685 Ratings)
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Agiloft

Agiloft

Help Desk Software (223 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zoho Desk

Zoho Desk

Help Desk Software (3417 Ratings)
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zendesk Support

Zendesk Support

Help Desk Software (685 Ratings)
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Overview

Summary

The Agile contract lifecycle management software is built to work the way you desire it to. The Contract Management Suite by Agiloft can automate the entire contract lifecycle for your business, streamlining approval processes and integrating contract details into relevant business processes. The automatic notifications and single click approvals help eliminate approval bottlenecks, the contract repository keeps the full text of every contract on your fingertips, and the actionable insights assist you in making informed budget configurations. The flexible workflows make Agiloft suitable for business organisations of varying character, one-click contract creation with automatic audit trail bring in efficiency of operations and automatic redlining eliminates the risk of rogue edits slipping into final documents. ..show more

DocuSign enables its users to sign and manage documents and agreements electronically. The software handles the most demanding customer requirements by delivering an experience simple enough for people to adopt. It enables users to always track and monitor the status of the agreement in the signing process while also setting automatic reminders and receiving notifications at every step. Users can collect the details they need by adding standard fields to their agreement like a signature or date, or they can also create and save custom fields. DocuSign enables its users to save time by standardizing their processes while storing their frequently used agreements, together with recipient routing, custom fields, and other settings. The software allows its users to integrate and connect eSignature with the systems and tools already used by them. DocuSign meets some of the most strict EU, US, and global security standards, and uses the most robust data encryption technologies available. ..show more

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. ..show more

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Redwood City, California / +1 650-459-5637

San Francisco, CA / 1-877-720-2040

Pleasanton, California / +1 888-900-9646

San Francisco, California / +1 415-418-7506

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free trial
Free

Per license per month

Features

  • Standard Integrations
  • Up to 5 power and 5 portal users
  • Timer based rules at 48 hour intervals
  • Contract Comparison
  • Contract Authoring
  • Clause Library
  • Contract Print Templates
  • DocuSign & Adobe Sign
  • Approval Workflows

Professional
Custom

Features

  • Features of Free edition PLUS:
  • Standard Support
  • Minimum 5 power users
  • Timer based rules at 5 minute intervals
  • Phone support 7:30am to 8pm ET**
  • Maximum Frequency of Timer-based Rules - 5 minutes
  • Standard Support from 7:30am - 8pm ET **
  • 24/7 Emergency Outage Support*
  • High Availability Service Levels*
  • Real-time Replication to Redundant Server*
  • Standard Integrations
Professional Extended
Custom

Features

  • Features of Professional edition PLUS:
  • Multi-language support
  • Vendor portals
  • Employee portals
  • Customer portals
  • Prebuilt Integrations
  • Maximum Frequency of Timer-based Rules - 5 minutes
  • Standard Support from 7:30am - 8pm ET **
  • 24/7 Emergency Outage Support*
  • High Availability Service Levels*
  • Real-time Replication to Redundant Server*
  • Standard Integrations
  • Customer Portals
  • Vendor and Supplier Portals

System Integration and APIs

  • Prebuilt Integrations
Enterprise
Custom

Features

  • Features of Professional Extended PLUS:
  • Open Integration APIs and scripting
  • Pre-built AI modules
  • In-house deployment option
  • Maximum Frequency of Timer-based Rules - 5 minutes
  • Standard Support from 7:30am - 8pm ET **
  • 24/7 Emergency Outage Support*
  • High Availability Service Levels*
  • Real-time Replication to Redundant Server*
  • Standard Integrations
  • Customer Portals
  • Vendor and Supplier Portals

System Integration and APIs

  • Prebuilt Integrations
  • Web Services API
  • REST API
  • Python Scripting
  • Perl Scripting
  • JSON Integration
  • Prebuilt AI modules
  • Option for on-premise installations
Enterprise Extended
Custom

Features

  • Features of Enterprise PLUS:
  • Unlimited custom modules
  • Extensible AI platform
  • 24/7 support
  • Extended satisfaction guarantee
  • Maximum Frequency of Timer-based Rules - 5 minutes
  • Standard Support from 7:30am - 8pm ET **
  • 24/7 Emergency Outage Support*
  • High Availability Service Levels*
  • Real-time Replication to Redundant Server*
  • Standard Integrations
  • Customer Portals
  • Vendor and Supplier Portals

System Integration and APIs

  • Prebuilt Integrations
  • Web Services API
  • REST API
  • Python Scripting
  • Perl Scripting
  • JSON Integration
  • Prebuilt AI modules
  • Option for on-premise installations

Enterprise Extended

  • Unlimited custom modules
  • Extensible AI platform
  • 24/7 support
  • Extended satisfaction guarantee
View Price Page
Personal (eSignature)
$15 /Month

$120 billed Yearly

Features

  • Send documents for eSignature: 5/month
  • Single user only
  • Real-time audit trail
  • Top-rated mobile app
  • Reusable templates
Standard (eSignature)
$40 /User/Month

Features

  • Send documents for eSignature
  • Buy up to 5 users online. For more than 5 users, Contact Sales.
  • Real-time audit trail
  • Top-rated mobile app
  • Reusable templates
  • Shared documents
  • Comments
  • Shared templates
  • Team reports
  • In-person eSignatures
  • Customized branding
Business Pro (eSignature)
$65 /User/Month

Features

  • Send documents for eSignature
  • Buy up to 5 users online. For more than 5 users, Contact Sales.
  • Real-time audit trail
  • Top-rated mobile app
  • Reusable templates
  • Shared documents
  • Comments
  • Shared templates
  • Team reports
  • In-person eSignatures
  • Customized branding
  • Signer attachments
  • Collaborative fields
  • Advanced fields
  • Drawing fields
  • Single click consent
  • SMS authentication ($)
  • PowerForms
  • Collect Payments
  • Bulk Send
Advanced Solutions (eSignature)
Custom

Features

  • All of our Business Pro features, plus:
  • APIs
  • Integrations, connectors
  • Embedded signing
  • Advanced branding
  • Identification & authentication
  • Single-sign on (SSO)
  • Organization administration
  • Customizable usage limits
  • Industry modules
  • 21 CFR Part 11
  • HIPAA
  • Mobile Device Management

Other Products:

  • CLM
  • Negotiate
  • Gen
  • Click
  • Intelligent Insights
  • Guided Forms
Real Estate Starter
$15 /Month

Features

  • Send documents for eSignature: 5/month
  • Single user only
  • Real-time audit trail
  • Top-rated mobile app
  • Reusable templates
DocuSign for REALTORS
$35 /User/Month

Features

  • Send documents for eSignature
  • Buy up to 5 users online. For more than 5 users, Contact Sales.
  • Real-time audit trail
  • Top-rated mobile app
  • Reusable templates
  • Shared documents
  • Comments
  • Shared templates
  • Team reports
  • In-person eSignatures
  • Customized branding
  • Signer attachments
  • Collaborative fields
  • Advanced recipient types
  • Strikethrough
  • Includes zipForm® Plus Integration†
  • REALTOR®-logo branding
Real Estate
$40 /User/Month

Features

  • Send documents for eSignature
  • Buy up to 5 users online. For more than 5 users, Contact Sales.
  • Real-time audit trail
  • Top-rated mobile app
  • Reusable templates
  • Shared documents
  • Comments
  • Shared templates
  • Team reports
  • In-person eSignatures
  • Customized branding
  • Signer attachments
  • Collaborative fields
  • Advanced recipient types
  • Strikethrough
Enhanced Real Estate Brokerage Plans
Custom

Features

  • Everything in DocuSign for Real Estate, plus:
  • Multiple Users
  • Rooms for Real Estate
  • Account Manager
  • APIs
  • SSO
  • Enterprise level support
  • Admin/User management
  • Customizable usage limits
Developer Account (API)
Free

Features

  • The Developer Account lets you test our APIs for FREE. Developer accounts do not expire and have Enterprise level features enabled. To go live with your solution you need a DocuSign Developer Plan that satisfies your feature and transactions requirements.
  • Our Developer plans enable you to start simply with core functionality (e.g., Starter) and easily upgrade to more sophisticated features any time (e.g., Intermediate or Advanced). You can start with small volumes to test (e.g., 40 envelopes/month) or select much larger volumes (e.g., 12,000 envelopes/year).
Starter (API)
$75 /Month

Features

  • Start small with 480 envelopes per year (40/month) or select higher volumes
  • Unlimited templates
  • OAuth
  • Basic Fields
  • Mobile signing & sending
  • Responsive Signing
  • Signing in 43+ languages
  • Authentication
Intermediate (API)
$450 /User/Month

Features

  • Start small with 1200 envelopes per year (100/month) or select higher volumes
  • Unlimited templates
  • OAuth
  • Basic Fields
  • Mobile signing & sending
  • Responsive Signing
  • Signing in 43+ languages
  • Authentication
  • Embedded signing & sending
  • Personalized Branding
  • Real-time reporting and analysis
Advanced (API)
$720 /User/Month

Features

  • Start small with 1200 envelopes per year (100/month) or select higher volumes
  • Unlimited templates
  • OAuth
  • Basic + Advanced fields
  • Mobile signing & sending
  • Responsive Signing
  • Signing in 43+ languages
  • Advanced authentication$
  • Embedded signing & sending
  • Personalized Branding
  • Real-time reporting and analysis
  • Bulk Send
  • PowerForms for API
  • DocuSign Connect
Enterprise Offerings
Custom

Features

  • Customized workflows
  • Compliance through masked fields and locked templates
  • Offline access for mobile signing & sending
  • Additional forms of multi-factor authentication
  • Signer permissions
View Price Page
Standard
$20 /User/Month

All the essential support features to augment your customer service team.

Features

  • 5 channels
  • Help Center
  • Feedback Widget: 1
  • Advanced Web Forms: 5
  • Social Media (Facebook & Twitter): 1 Brand
  • Instant Messaging (WhatsApp, Telegram, WeChat & Line)
  • Spam, Merge, Split & Clone Tickets
  • Ticket History
  • Quick Ticket View
  • Ticket Tags: 20 Tags/Ticket
  • Product-based Ticket Tracking
  • Add Resolution as KB
  • Suggested Articles
  • Direct Assignment to Agents and Teams
  • Work Modes
  • Response Editor with Rich Text Support & Response Draft
  • Advanced Search
  • Faster Response Snippets
  • Macros: 5
  • Workflow Rules: 5/Module
  • Time-based Rules: 5
  • Service Level Agreements: 4
  • Multi-Level Escalations
  • Tasks, Events & Calls: Only Tasks
  • Custom Email Templates
  • Custom Tabs, Views, Status & Form Fields
  • Custom Fields: 50 Fields/Module
  • Re-branding: Limited
  • Pre-defined Reports
  • Custom Reports: 50
  • Export Reports to CSV, XLS or PDF
  • Customer Happiness Ratings Dashboard
  • Custom Dashboards: 10
  • Ticket Overview & Status Dashboard
  • Response, Resolution & FCR Dashboards
  • Analytics Mobile App (Radar)
  • Profiles (restrict feature access): 6
  • Roles: 5
  • GDPR Compliance
  • Support
    • Email
    • Phone
Professional
$35 /User/Month

Simplified collaboration and process automation functionalities for fast-growing teams.

Features

  • 10 channels
  • Includes features of Standard plan, plus
  • Feedback Widget: 1/Department
  • Advanced Web Forms: 10/Department
  • Telephony
  • Ticket Tags: 30 Tags/Ticket
  • Round-Robin Ticket Assignment by Load Balancing: 10/Department
  • Ticket Sharing & Ownership
  • Agent Collision Detection
  • Macros: 15/Department
  • Workflow Rules: 15/Department/Module
  • Time-based Rules: 15/Department
  • Service Level Agreements: 10/Department
  • Customer-based SLA
  • Tasks, Events & Calls
  • Auto Time Tracking
  • Advanced Process Management (Blueprints): 1/Department
  • Custom Fields: 150 Fields/Module
  • Ticket Templates
  • Re-branding
  • Multi-department Support: 10 Departments
  • Custom Reports: Unlimited
  • Custom Dashboards: Unlimited
  • Advanced Dashboards: Limited
  • Profiles (restrict feature access): 25
  • Roles: 25
  • Field-level Access Control
  • Support
    • Chat
Enterprise
$50 /User/Month

Advanced AI and customization capabilities to enable enterprise-grade support.

Features

  • 100 channels
  • Includes features of Professional plan, plus
  • Advanced Web Forms: 20/Department
  • Social Media (Facebook & Twitter): 2 Brands or 1 brand/department if multi-branding
  • Live Chat
  • Guided Conversations
  • Ticket Tags: 50 Tags/Ticket
  • Round-Robin Ticket Assignment by Load Balancing: 15/Department
  • Macros: 30/Department
  • Workflow Rules: 30/Department/Module with custom functions
  • Time-based Rules: 30/Department
  • Service Level Agreements: 20/Department
  • Contract Management SLA
  • Advanced Process Management (Blueprints): 20/Department
  • Artificial Intelligence
  • Custom Fields: 230 Fields/Module
  • Multi-department Support: 50 Departments
  • Advanced Dashboards
  • Schedule Reports
  • Profiles (restrict feature access): 50
  • Roles: 250
  • Data Sharing Access
Zoho Desk Express
$9 /User/Month

A straightforward ticketing system for individuals and small teams looking to start automating their customer service.

Features

  • Ticketing
  • Social Media
  • Analytics
View Price Page
Suite Team
$59 /User/Month

Features

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center - Single
  • Easy-to-set up automations & workflows
  • AI-powered automated answers - Up to 50
  • Unified agent workspace
  • Routing based on agent status and capacity
  • Reporting and analytics: PreBuilt
  • Data and file storage: Standard
  • 1,000+ apps and integrations: PreBuilt
  • Robust APIs: Standard Rate Limit
  • Online support from the Zendesk team
  • Onboarding and adoption guidance
Suite Growth
$99 /User/Month

Features

  • Includes features of Suite Team plan, plus
  • Help center - Multiple
  • Easy-to-set up automations and workflows with additional options
  • AI-powered automated answers - Up to 100
  • Data and file storage: Intermediate
  • 1,000+ apps and integrations: PreBuilt and Custom
  • Robust APIs: Advanced Rate Limit
  • Self-service customer portal
  • AI-powered knowledge management
  • Customisable ticket layouts
  • Light access licenses: Upto 50
  • Service Level Agreement (SLA) management
  • Multilingual support and content
Suite Professional
$125 /User/Month

Features

  • Includes features of Suite Growth plan, plus
  • AI-powered automated answers - Up to 500
  • Routing based on agent status, capacity and skills, as well as conversation priority
  • Reporting and analytics - Prebuilt and Custom
  • Light access licenses: Upto 100
  • Live agent activity dashboard: Viewable
  • Integrated community forums
  • Private conversation threads
  • Customisable and shareable dashboards
  • Advanced voice capabilities
  • Data Location Options
  • HIPAA compliance
  • Events Connector for Amazon Web Services
Suite Enterprise
$199 /User/Month

Features:

  • All the core elements needed for excellent customer support, and
  • Custom team roles and permissions
  • Advanced knowledge management
  • Customizable agent workspaces
  • Customizable branding for web conversations
  • Light access licenses - Upto 1000
  • Live data and external dashboard sharing
  • Live agent activity dashboard - Customisable, agent capacity, plus live agent status drill-in
  • Sandbox environment for change management
  • Robust APIs - Enterprise Rate Limit
  • AI-powered triage and conversation insights - Retail Only
View Price Page

SCREENSHOTS

Agiloft Screenshots
DocuSign Screenshots
View 4 screenshot(s)
Zoho Desk Screenshots
View 3 screenshot(s)
Zendesk Support Screenshots

INTEGRATIONS

    NA
  • Agiloft
  • Workday Financial Management
  • Evernote
  • Dropbox Business
  • ShareFile
  • Salesforce
  • NetSuite
  • Customer Thermometer
  • Zoho BugTracker
  • Zoho Cliq
  • RingCentral Office
  • Slack
  • Zoho PageSense
  • Twilio Flex
  • Zoho Invoice
  • Zoho Creator
  • Trello
  • Zoho CRM
  • Zoho SalesIQ
  • Zoho Analytics (Zoho Reports)
  • Google Analytics
  • Salesforce
  • Zapier
  • Zoho Projects
  • Jira
  • Zoho Social
  • Zoho Books
    NA

ALTERNATIVES

Top alternatives to Agiloft

Conga Contracts
Conga Contracts
DocuSign
DocuSign
Ironclad
Ironclad
Icertis Contract Management
Icertis Contract Management
Freshdesk
Freshdesk

Top alternatives to DocuSign

SignEasy
SignEasy
Icertis Contract Management
Icertis Contract Management
HelloSign
HelloSign
Zoho Sign
Zoho Sign
PandaDoc
PandaDoc