Home/Help Desk Software/Agiloft vs Desk360Updated on: March 29, 2024

Compare Agiloft vs Desk360

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Agiloft
Agiloft Help Desk Software (223 Ratings)
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Jitbit Helpdesk
Jitbit Helpdesk Help Desk Software (137 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zoho Desk
Zoho Desk Help Desk Software (3417 Ratings)
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Agiloft

Agiloft

Help Desk Software (223 Ratings)
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Jitbit Helpdesk

Jitbit Helpdesk

Help Desk Software (137 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zoho Desk

Zoho Desk

Help Desk Software (3417 Ratings)
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Overview

Summary

The Agile contract lifecycle management software is built to work the way you desire it to. The Contract Management Suite by Agiloft can automate the entire contract lifecycle for your business, streamlining approval processes and integrating contract details into relevant business processes. The automatic notifications and single click approvals help eliminate approval bottlenecks, the contract repository keeps the full text of every contract on your fingertips, and the actionable insights assist you in making informed budget configurations. The flexible workflows make Agiloft suitable for business organisations of varying character, one-click contract creation with automatic audit trail bring in efficiency of operations and automatic redlining eliminates the risk of rogue edits slipping into final documents. ..show more

Discover the technologies Desk360 focuses on! We believe you’ll be convinced. Decide on the look and feel of Desk360’s customizable chat bubbles, reach more customers by creating push messages. WhatsApp, Facebook, email, contact forms, live chat and many more! Speed up the process by gathering all messages on a single page. Manage your workflow effortlessly with the smart ticket assignment, messaging between teammates and ticket management between teams. ..show more

Jitbit Helpdesk is a ticketing system and helpdesk software meant for your IT, SaaS and email-based businesses. It is easy to use and provides thorough support to customers. It enables you to send emails to the helpdesk and start managing the raised tickets. SaaS and IT versions integrate with over 500+ applications like mailboxes, Google Drive, etc. There is also a cloud version that is secure, powerful and easy to set up. The software comes with apps across both Android and iOS devices where customers can keep viewing the details of the ticket until it is resolved. The helpdesk automation feature of Jitbit helps you to have control over your raised tickets. Its team mailbox allows you to prioritise your tickets. With this app, users can type innovative replies for knowledge-based articles. The software allows you to seek feedback from customers through the ‘Ideas’ forum. Moreover, you can also sign-in to your Google Account from the Azure account. You can manage your IT service request tickets by its IT ticketing system. The app is customisable and you can easily monitor your organisation’s assets. ..show more

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. ..show more

Features

AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Automated Routing It helps in automatically directing queries and data to the appropriate agent.

Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Concurrent Calling Allows to place more calls simultaneously without reducing call quality.

Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement

Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences.

Document Storage Helps in storing the documents electronically and in a systematic way

Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Known Issue Management Helps to tackle and to manage familiar issues or routine challenges

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Multi-Channel Communication Helps in receiving queries and offering help through multiple channels

Multi-language Support Available in multiple languages to support global customers

Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Social Media Integration Enables integrating the software with social media for better reach and coverage

Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Redwood City, California / +1 650-459-5637

Istanbul, Turkey

Edinburgh, Scotland - BH16 6FH / +1 646-397-7708

Pleasanton, California / +1 888-900-9646

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free trial
Free

Per license per month

Features

  • Standard Integrations
  • Up to 5 power and 5 portal users
  • Timer based rules at 48 hour intervals
  • Contract Comparison
  • Contract Authoring
  • Clause Library
  • Contract Print Templates
  • DocuSign & Adobe Sign
  • Approval Workflows

Professional
Custom

Features

  • Features of Free edition PLUS:
  • Standard Support
  • Minimum 5 power users
  • Timer based rules at 5 minute intervals
  • Phone support 7:30am to 8pm ET**
  • Maximum Frequency of Timer-based Rules - 5 minutes
  • Standard Support from 7:30am - 8pm ET **
  • 24/7 Emergency Outage Support*
  • High Availability Service Levels*
  • Real-time Replication to Redundant Server*
  • Standard Integrations
Professional Extended
Custom

Features

  • Features of Professional edition PLUS:
  • Multi-language support
  • Vendor portals
  • Employee portals
  • Customer portals
  • Prebuilt Integrations
  • Maximum Frequency of Timer-based Rules - 5 minutes
  • Standard Support from 7:30am - 8pm ET **
  • 24/7 Emergency Outage Support*
  • High Availability Service Levels*
  • Real-time Replication to Redundant Server*
  • Standard Integrations
  • Customer Portals
  • Vendor and Supplier Portals

System Integration and APIs

  • Prebuilt Integrations
Enterprise
Custom

Features

  • Features of Professional Extended PLUS:
  • Open Integration APIs and scripting
  • Pre-built AI modules
  • In-house deployment option
  • Maximum Frequency of Timer-based Rules - 5 minutes
  • Standard Support from 7:30am - 8pm ET **
  • 24/7 Emergency Outage Support*
  • High Availability Service Levels*
  • Real-time Replication to Redundant Server*
  • Standard Integrations
  • Customer Portals
  • Vendor and Supplier Portals

System Integration and APIs

  • Prebuilt Integrations
  • Web Services API
  • REST API
  • Python Scripting
  • Perl Scripting
  • JSON Integration
  • Prebuilt AI modules
  • Option for on-premise installations
Enterprise Extended
Custom

Features

  • Features of Enterprise PLUS:
  • Unlimited custom modules
  • Extensible AI platform
  • 24/7 support
  • Extended satisfaction guarantee
  • Maximum Frequency of Timer-based Rules - 5 minutes
  • Standard Support from 7:30am - 8pm ET **
  • 24/7 Emergency Outage Support*
  • High Availability Service Levels*
  • Real-time Replication to Redundant Server*
  • Standard Integrations
  • Customer Portals
  • Vendor and Supplier Portals

System Integration and APIs

  • Prebuilt Integrations
  • Web Services API
  • REST API
  • Python Scripting
  • Perl Scripting
  • JSON Integration
  • Prebuilt AI modules
  • Option for on-premise installations

Enterprise Extended

  • Unlimited custom modules
  • Extensible AI platform
  • 24/7 support
  • Extended satisfaction guarantee
View Price Page
Basic
Free

Features

  • 1 User
  • 1 Product
  • In-App Message Box
  • Web Contact Us
  • Email
  • Huawei AppGallery
  • Live Chat
  • Ticket Management
    • Quick Answers
    • Association of User Info with Tickets
    • Ticket Activities
    • Setting Ticket Reasons
    • Multiple Action
    • Private Note
    • Tag Management
    • Creating Special Ticket Types
    • Prioritization Rules
    • Auto-Reply
    • Email Template
    • Convert Chat Messages to Tickets
  • 2FA
  • Desk360 Mobile Apps
  • Chatbot Integration
  • SLA Management
  • Slack Integration
  • JIRA Integration
  • Trello Integration
  • Shopify Integration
  • Ideasoft Integration
  • Help Center
  • Customizable Live Chat
  • Live Chat Triggered Messages
  • 24x5 Email Support

Additional Services

  • Proxy: $2.90 per Month
  • WhatsApp: Custom
  • Database Options: Free & Custom
Business
$24 /Month

Features

  • Includes features of Basic plan, plus
  • App Store
  • Google Play
  • Facebook
  • Twitter
  • Instagram
  • WhatsApp
  • Ticket Management
    • Group Management
    • Email Notification
    • Channel Based Ticket Assignment
    • Reason Based Ticket Assignment
    • Language Based Ticket Assignment
  • Multi-brand Management
  • Product Based User Assignment
  • Callback Function
  • Whitelist IP
  • Whitelabel
  • One-to-one Customer Support
  • Includes features of Additional Services
Enterprise
Custom

The software offers Enterprise pricing plan on basis of request.

View Price Page
Freelancer
$29 /Month

The essentials to provide basic support for clients

Features

  • 1 agent
  • Unlimited storage
  • All the core features
  • iOS/Android apps
  • Custom domain
Startup
$69 /Month

For aspiring teams getting traction

Features

  • 4 agents
  • Unlimited storage
  • All the core features
  • iOS/Android apps
  • Custom domain
Company
$129 /Month

Established profitable businesses

Features

  • 7 agents
  • Unlimited storage
  • All the core features
  • iOS/Android apps
  • Custom domain
  • Downloadable backup
Enterprise
$249 /Month

Big and serious enterprises with thousands of clients

Features

  • 9 agents, $29 extra
  • Unlimited storage
  • All the core features
  • iOS/Android apps
  • Custom domain
  • Downloadable backup
  • Hide "powered by Jitbit"
  • Expedited support
  • HIPAA compliance, BAA
Small (For Your Server)
$2199 Others

Medium sized support teams

Features

  • 10 agents
  • Free upgrades for 1 year
  • Perpetual license
Company (For Your Server)
$3799 Others

For established profitable businesses

Features

  • 20 agents
  • Free upgrades for 1 year
  • Perpetual license
  • iOS/Android apps
  • API, SAML
Enterprise (For Your Server)
$6499 Others

For enterprise-scale internal & external support

Features

  • Unlimited agents
  • Free upgrades for 1 year
  • Perpetual license
  • iOS/Android apps
  • API, SAML
  • Expedited support
Source Codes
Custom

Need to review and modify the source codes

Features

  • Unlimited agents
  • Free upgrades for 1 year
  • Perpetual license
  • iOS/Android apps
  • API, SAML
  • Expedited support
  • Source codes included
View Price Page
Standard
$20 /User/Month

All the essential support features to augment your customer service team.

Features

  • 5 channels
  • Help Center
  • Feedback Widget: 1
  • Advanced Web Forms: 5
  • Social Media (Facebook & Twitter): 1 Brand
  • Instant Messaging (WhatsApp, Telegram, WeChat & Line)
  • Spam, Merge, Split & Clone Tickets
  • Ticket History
  • Quick Ticket View
  • Ticket Tags: 20 Tags/Ticket
  • Product-based Ticket Tracking
  • Add Resolution as KB
  • Suggested Articles
  • Direct Assignment to Agents and Teams
  • Work Modes
  • Response Editor with Rich Text Support & Response Draft
  • Advanced Search
  • Faster Response Snippets
  • Macros: 5
  • Workflow Rules: 5/Module
  • Time-based Rules: 5
  • Service Level Agreements: 4
  • Multi-Level Escalations
  • Tasks, Events & Calls: Only Tasks
  • Custom Email Templates
  • Custom Tabs, Views, Status & Form Fields
  • Custom Fields: 50 Fields/Module
  • Re-branding: Limited
  • Pre-defined Reports
  • Custom Reports: 50
  • Export Reports to CSV, XLS or PDF
  • Customer Happiness Ratings Dashboard
  • Custom Dashboards: 10
  • Ticket Overview & Status Dashboard
  • Response, Resolution & FCR Dashboards
  • Analytics Mobile App (Radar)
  • Profiles (restrict feature access): 6
  • Roles: 5
  • GDPR Compliance
  • Support
    • Email
    • Phone
Professional
$35 /User/Month

Simplified collaboration and process automation functionalities for fast-growing teams.

Features

  • 10 channels
  • Includes features of Standard plan, plus
  • Feedback Widget: 1/Department
  • Advanced Web Forms: 10/Department
  • Telephony
  • Ticket Tags: 30 Tags/Ticket
  • Round-Robin Ticket Assignment by Load Balancing: 10/Department
  • Ticket Sharing & Ownership
  • Agent Collision Detection
  • Macros: 15/Department
  • Workflow Rules: 15/Department/Module
  • Time-based Rules: 15/Department
  • Service Level Agreements: 10/Department
  • Customer-based SLA
  • Tasks, Events & Calls
  • Auto Time Tracking
  • Advanced Process Management (Blueprints): 1/Department
  • Custom Fields: 150 Fields/Module
  • Ticket Templates
  • Re-branding
  • Multi-department Support: 10 Departments
  • Custom Reports: Unlimited
  • Custom Dashboards: Unlimited
  • Advanced Dashboards: Limited
  • Profiles (restrict feature access): 25
  • Roles: 25
  • Field-level Access Control
  • Support
    • Chat
Enterprise
$50 /User/Month

Advanced AI and customization capabilities to enable enterprise-grade support.

Features

  • 100 channels
  • Includes features of Professional plan, plus
  • Advanced Web Forms: 20/Department
  • Social Media (Facebook & Twitter): 2 Brands or 1 brand/department if multi-branding
  • Live Chat
  • Guided Conversations
  • Ticket Tags: 50 Tags/Ticket
  • Round-Robin Ticket Assignment by Load Balancing: 15/Department
  • Macros: 30/Department
  • Workflow Rules: 30/Department/Module with custom functions
  • Time-based Rules: 30/Department
  • Service Level Agreements: 20/Department
  • Contract Management SLA
  • Advanced Process Management (Blueprints): 20/Department
  • Artificial Intelligence
  • Custom Fields: 230 Fields/Module
  • Multi-department Support: 50 Departments
  • Advanced Dashboards
  • Schedule Reports
  • Profiles (restrict feature access): 50
  • Roles: 250
  • Data Sharing Access
Zoho Desk Express
$9 /User/Month

A straightforward ticketing system for individuals and small teams looking to start automating their customer service.

Features

  • Ticketing
  • Social Media
  • Analytics
View Price Page

SCREENSHOTS

Agiloft Screenshots
Desk360 Screenshots
View 4 screenshot(s)
Jitbit Helpdesk Screenshots
View 4 screenshot(s)
Zoho Desk Screenshots
View 3 screenshot(s)

INTEGRATIONS

    NA
  • Trello
  • Slack
  • Shopify
  • Jira
  • WordPress
  • Visual Studio IDE
  • Dropbox Business
  • Asana
  • Slack
  • SurveyMonkey
  • GitHub
  • Trello
  • GitLab
  • Harvest
  • Google Drive
  • Zapier
  • Jira
  • Customer Thermometer
  • Zoho BugTracker
  • Zoho Cliq
  • RingCentral Office
  • Slack
  • Zoho PageSense
  • Twilio Flex
  • Zoho Invoice
  • Zoho Creator
  • Trello
  • Zoho CRM
  • Zoho SalesIQ
  • Zoho Analytics (Zoho Reports)
  • Google Analytics
  • Salesforce
  • Zapier
  • Zoho Projects
  • Jira
  • Zoho Social
  • Zoho Books

ALTERNATIVES

Top alternatives to Agiloft

Conga Contracts
Conga Contracts
DocuSign
DocuSign
Ironclad
Ironclad
Icertis Contract Management
Icertis Contract Management
Freshdesk
Freshdesk

Top alternatives to Desk360

Freshdesk
Freshdesk
SysAid
SysAid
Zoho Desk
Zoho Desk
Help Scout
Help Scout
LiveAgent
LiveAgent