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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
GoTo Resolve
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| Description | AeroAdmin is a free remote desktop software that does not require installation or configuration. AeroAdmin is one application for both admin and client. To initiate a remote desktop connection you only need to download a small (about 2 MB) executable file and run it on local and remote computers. AeroAdmin automatically detects your network configuration and provides stable NAT pass-through connections. All data transmitted between the admin and client during a remote control session is end-to-end encrypted with AES and RSA algorithms. Read more | Aero, you have a clear overview of all client work: what’s done, what’s in progress and what’s about to be overdue. Aero’s integrated time tracking allows you to spot scope creep while it’s happening. Aero’s management reports help you to manage your practice with insights into metrics like staff performance and project job costing. Read more | GoTo Resolve (a.k.a GoToAssist) is a remote support management software that helps businesses to deliver remote support to their customers at any time, wherever they are. It allows technicians and IT managers to access and control their end users’ computers in order to resolve issues quickly. Technical agents can instantly convert their chat or call support into an online support session. The software offers much-needed freedom to support staff, enabling them to take care of remote servers and computers even when the end user is not present. Agents can connect to any unattended machines whenever they want to resolve issues. GoTo Resolve allows users to quickly start a support session from a browser or desktop app of their choice. They can easily access customers’ system information, including software and hardware configurations. GoTo Resolve also allows you to receive and send files in live or unattended sessions, install updates, apply patches, and more. Supporting staff can easily switch between their customers’ monitors. Each technician can host up to 15 sessions at a time. Read more |
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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Users commend GotoAssist's user-friendly interface, praising its intuitive design and ease of navigation. They appreciate the quick and reliable remote access capabilities, enabling seamless troubleshooting and issue resolution. Additionally, the ability to transfer files and collaborate with team members during remote sessions is a major advantage. However, some users have expressed concerns regarding occasional glitches and stability issues, particularly during screen sharing. Furthermore, a few customers have reported challenges with customer support, citing slow response times and a lack of resolution to their queries. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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FREE Free PRO $89.90 $89.90 per year BUSINESS $119.90 $119.90 per year CORPORATE $139.90 $139.90 per year |
Sole Proprietor $39.00 $47.00 per month Small Firm $79.00 $95.00 per month Large Firm $149.00 $170.00 per month |
Service Desk $39.00 $49.00 per month GoToAssist $55.00 $69.00 per user / month |
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| Company Details | Located in: San Jose, California |
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Located in: Boston, Massachusetts |
| Contact Details |
+1 (866) 933-4313 https://www.aeroadmin.com/ |
Not available https://www.aeroworkflow.com/ |
1 855 263 2838 https://www.goto.com/it-management/resolve |
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