Home/Live Chat Software/Acquire vs raychatUpdated on: March 29, 2024

Compare Acquire vs raychat

92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Acquire is a conversational customer experience management platform, helping out companies to collaborate and connect with their clients over video or chat. Teams can also co-browse a particular matter and come up with solutions, accordingly. At present, 100+ companies from different parts of the globe depend on Acquire to get their job done. Retail, Airline and Finance sectors can depend on this particular for their day to day tasks. Shopify, Salesforce, Magento, DocuSign, Zendesk, Twitter, Hubspot, ZohoCRM are some of the external platforms with which companies using Acquire can integrate in real-time. For security reasons, the software abides by a transparent fair and lawful process while collecting personal data and is never shared with third-party organisations. All data stored are in compliance with GDPR rules and policies. Acquire’s IVR powered native SMS and voice service is incorporated with a real-time call queuing and routing facility alongside voicemail and call recording options. ..show more

raychat software is a Live Chat Software used to optimize customer's behavior. Customize the chat widget with brand, logo, and more. Engage your audience with messages and schedule agents to assist them. Generate Leads to measure the performance of your team. It integrates with Drupal, Joomla, and more. Small, Medium and Large companies make use of the software. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / +1 415 212-5151

Tehran, Iran / 021 910 770 18

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Teams
Custom

Features

  • Chat
  • Cobrowse
  • Video
  • Voice
  • Unified Agent Workspace
  • Custom Notifications & Chat Rules
  • Multilingual Support
  • Conversation Routing
  • 50+ Out-of-the Box Reports
Professional
Custom

Features

  • Includes features of Teams plan, plus
  • Sequence & AI Chatbots
  • AI Auto Suggestion
  • SLAs & Queue Prioritization
  • Advanced Routing
  • Agent Performance Insights
  • Knowledge Base
  • Real-time Dashboards
Enterprise
Custom

Features

  • Includes features of Professional plan, plus
  • Advanced Queuing
  • Audit Logging
  • Custom Roles & Permissions
  • Business Workflows
  • Sentiment Analysis
  • Custom Reporting
  • Dedicated Account Manager
  • Dedicated Server Environment
  • SSO
View Price Page
Free
Free

Free forever with limited features

Features

  • Monthly 100 charge Conversation
  • Android app
  • IOS app
  • Windows application
  • Web application
  • Ability to respond by telegram
  • Customize the chat widget
  • Conversation with users
  • Change operator status
  • Archive 7 days of conversation
Professional
Others

Thousand Tomans ۳۷ per Month

Features

  • Includes features of Free plan, plus
  • Per month 500 charge initial conversation
  • Send smart messages
  • Unlimited conversation archive
  • Momentum monitoring of visitors
  • Professional statistics of operators
  • Remove Wright logo from widget
  • Our conversation between the operators
  • Transfer conversation between operators
  • Ready answers
  • Define working times
  • Ability to use APIs
  • Add user to spam list
Commercial
Others

Thousand Tomans ۱۲۲ per Month

Features

  • Includes features of Professional plan, plus
  • Customize the corporate logo in the widget
  • Professional Operator Statistics + csv output
  • Csv output from user information
  • Send unlimited smart messages
  • Ability to upload files up to 30 MB
  • Transfer conversation between operators
  • Support
View Price Page

SCREENSHOTS

Acquire Screenshots
View 1 screenshot(s)
raychat Screenshots

INTEGRATIONS

  • WordPress
  • Freshdesk
  • Wix
  • Slack
  • Freshservice
  • Squarespace
  • Zoho CRM
  • HubSpot CRM
  • Google Analytics
  • Salesforce
  • Zendesk Support
  • Zapier
  • PrestaShop
  • WordPress
  • Joomla
  • Drupal

ALTERNATIVES

Top alternatives to Acquire

Blackboard Learn
Blackboard Learn
Purchase Commerce
Purchase Commerce
iCIMS Talent Acquisition Suite
iCIMS Talent Acquisition Suite
Gain
Gain
Crisp
Crisp

Top alternatives to raychat

Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom
LiveChat
LiveChat