Product Reviews Software, often known as customer feedback software, allows e-commerce enterprises to display product reviews on their websites to improve the consumer experience. The program assists the merchant in assessing and improving customer happiness, identifying dissatisfied customers, and gaining useful feedback from the purchasers themselves. E-commerce companies can use product reviews software to better communicate with their customers, understand their behavior, and enhance their products or service based on real-time feedback. Unlike Online Reputation Management software, which has some overlap but no overlap with Product Reviews software, the latter program does not provide much in the way of review monitoring or management. Product Review Software interfaces with e-commerce systems and can be used in conjunction with email marketing and social media platforms.
Table of Contents
Highlights of Product Reviews Software
A product must meet the following criteria to be considered for the Product Review category:
On e-commerce websites, collect and capture feedback.
Feedback/reviews should be moderated and managed.
Use as a website widget, pop-up, email follow-up, or short-answer Q&As.
Optimize for desktop, mobile, and tablet use.
Top 5 Product Reviews Software
Feefo
Feefo isn’t your normal review site. It allows you to collect and analyze vital feedback from real customers – but that’s just the start.
Feefo gives you the tools to gain fantastic knowledge that you can use to improve your customer experience, develop trust in your brand, and make better business decisions, in addition to helping you raise conversion rates, improve SEO, and minimize churn.
Features:
Collect Reviews
The process begins with a review. Produce actionable feedback that increases sales fosters trust, and enhances the customer experience.
Manage Feedback
Manage Feedback With simple choices for managing sales data and personalizing customer communications, you can create better feedback campaigns and respond in real-time.
Share Experiences
To generate traffic and boost Analyze Data, share reviews online, on social media, and in marketing activities to gain new consumers.
Analyze Data
With our insight-driven reporting, you can uncover potential sales opportunities, disclose hidden strengths, and enhance your performance to help your organization thrive. At each touchpoint, increase conversions and establish trust.
Brand Protection
It’s important to have a good reputation. Only verified purchasers’ feedback is published by Feefo, ensuring that businesses and consumers are safeguarded from fraudulent reviews.
Pricing:
For pricing, contact the vendor.
Pros:
It does a good job of sending review scores to Google. Feefo’s restricted nature also appeals to authentic feedback from actual purchases.
The ease with which bad reviews can be found and sorted through. The interface is user-friendly.
Cons:
Reports are difficult to understand. It’s also a problem that there isn’t enough human moderation.
That once the issue has been rectified, there is no method to invite the client to amend their review directly through Feefo.
Power Reviews
A UGC partner who is committed to helping you build your business. Solicit more user-generated content, broaden its distribution, and analyze it holistically to increase conversions, revenue, and growth. The PowerReviews Ratings & Reviews platform has everything you need to gather, promote, and amplify user-generated content to increase buyer confidence, conversions, and sales.
Features:
Reviews & Ratings
Collect additional content for reviews. Make the most of your display. Instill trust in your customers. Increase the number of conversions and sales.
Sampling of Products
Proven cost-cutting method for quickly generating new ratings and review content.
Sharing User-Generated Content
With our wide network, you may expand your reach and acquire customers on a large scale.
Analyze. Benchmark. Grow
Improve the effectiveness of your UGC program. Understand, benchmark, and improve product and customer experience. Expand your company.
Customer Feedback on the Store
Understand and improve the in-store experience while also increasing loyalty and revenues.
Pricing:
All Monthly Custom Plans (CONTACT THEM)
Plans that were comprehensive and geared to the needs of businesses of all sizes were available.
Pros:
- Excellent customer service and assistance
- Power Reviews has become a valuable addition to our tiny but formidable in-house team. They are constantly looking for methods to improve our site and product pages and to boost our performance.
- Their customer service crew is proactive and accommodating. They suggest features that we can use with our current contract without needing to upgrade or pay for extra services.
Cons:
- More freedom and autonomy for business teams to personalize the display and collecting of reviews without involving the Power Reviews team or requiring developers would be extremely beneficial.
- The current problem is our internal capacity to truly optimize this cooperation; nonetheless, I believe there is still a lot to be unlocked here.
- We don’t have much flexibility with how we’ve implemented the solution. Unfortunately, neither I (as the client) nor the account team strongly understands why our product operates the way it does.
Reseller Ratings
They bring together customers and merchants to improve the shopping experience. Customers can search, choose, and advocate for the products and brands they love, while businesses can use ResellerRatings‘ capabilities to promote discovery, conversion, and social proof. Your business will be found on the world’s top search engines with ResellerRatings Reviews Suite, and all of your VoC data will be combined to provide a single customer story.
More than 3,500 firms have used ResellerRatings to streamline and progress their ratings and reviews programs into a competitive business strategy that has a positive economic impact.
Features
Increase the number of people who click through Google Ads with Rich Snippets
Thousands of searches per month result in your adverts appearing. Make your adverts stand out by including real customer ratings and reviews.
In Organic Search, Get Star-Rich Snippets
90% of shoppers ignore advertisements and go directly to the organic search results? Add actual ratings and reviews to your organic listing, which are provided to those that collect suitable ratings and reviews using our methodology.
Bing Search Rich Snippets and Paid Ads
ResellerRatings information appears in many Search Engines, unlike those of other sites. Get coverage in Bing and Yahoo Search results for both sponsored and organic searches.
Pricing:
For this product or service, ResellerRatings has not provided pricing information.
Pros:
- Reseller Ratings is really simple to use. ResellerRatings had little trouble getting us up and running in a matter of hours, even though our site is rather “customized.”
- they enjoy contacting all customers to obtain accurate feedback to improve the buying experience. While no one enjoys reading negative reviews, it does provide us the opportunity to rectify any issues with our consumers.
Cons:
- The website can be difficult to browse at first. The information is all there; you just need to know where to look for it. I also wish the e-mail template could be customized more.
- Their dashboard is the only thing that could be improved. I’d like to see more statistics, recent reviews, and reviews that I may perhaps contact in the future.
Reevo
Reevo is an independent and unbiased provider of ratings and reviews. Uninteresting stuff is boring content, regardless of who is creating it. Because it is authentic, Reevoo’s content inspires and persuades. That is how your customer touchpoints become trust points.
One-size-fits-all software solutions produce one-size-fits-all outputs. Reevoo isn’t one of them. Your objectives become their objectives, and then tailor your services to maximize your return on investment.
Features
True Testimonials
Authentic consumer evaluations and reviews that are eager to share. This is brand-new content that establishes powerful and verified trust ties.
Conversations with Customers
Customers, prospects, and passers-by frequently want to speak with someone who has already done something. These miraculous connections take place in the context of conversations. We connect people so they may get answers to their queries or start conversations with the people they trust the most – people just like them.
Experiential Learning
Not every customer is looking for the same thing. Not all brands are the same. Experiences create personalized, relevant, and authentic user-generated content (UGC) that is tailored to your brand’s message. Any form of content, in any situation.
Pricing:
No information.
Pros:
Revoo’s capabilities include review engines, customer Q&A, and specialized user-generated content collecting.
It was used throughout the company to guarantee that we were using the plugin to acquire as many product reviews as possible.
The script is simple to execute.
Customer Conversations: Customers prefer to converse with one another without the intervention of a brand. We help you achieve this by assisting you in facilitating and collecting a valuable stream of material ranging from Q&A to advise opinions, and recommendations, all of which increase SEO with keywords.
Cons:
There isn’t a free trial version available.
Not suited for groups with fewer than 50 members.
Trust Spot
They are on a mission to help brands use user-generated content to capture their customers’ voices. Brands can accelerate their growth and boost customer lifetime value by using TrustSpot’s creative approach to Content Marketing, Referrals, and Loyalty. Because authenticity and social evidence are the cornerstones of online consumer trust, marketers may use TrustSpot to collect ratings and reviews, video testimonials, photographs, social experiences, product Q&A, and more.
TrustSpot’s content is viewed and interacted with by over 60 million people in 98 countries each month. We make it simple for marketers to start collecting user-produced content with seamless connections to over a dozen of the most popular eCommerce platforms. TrustSpot is based in Orlando, Florida.
Features:
UGC that is visually appealing
Collect consumer images, show them on your site, and share them on social media.
Product Evaluations
Collect consumer images, post them on your website, and share them on social media.
Company Evaluations
Your company reviews should be shown on a separate page on your website.
On-Site Exhibition
Display your positive customer feedback attractively.
SEO stands for “search engine optimization” (SEO)
Increase organic traffic and sales while standing out from the crowd.
Questions and Answers from the Public
Make your neighborhood. Customers can ask queries, which your customer service team or previous customers can respond to.
Surveys of Prior Experience
Take a survey of your customers’ experiences and post the results on your website.
Marketing
All of your company reviews should be shown on a separate page on your website.
Pricing:
Monthly Growth Plan $79
Ultimate $249
Monthly\sEnterprise $399
Pros:
The system gathers a large amount of data. Reviews, photographs, videos, and quality assurance. Our response rate to reviews is 22%. I don’t have to spend time on it because it’s automatic. The Instagram curating, as well as the Google Shopping integration, are both excellent.
The customer service is excellent, with live chat responses arriving rapidly. The widgets that appear on your site load quickly.
Very user-friendly, with the same features as Yotpo at a fraction of the cost. The customer service is excellent and available 24 hours a day, 7 days a week.
It- Simple to use
– A simple user interface
– All of the features that an e-commerce website requires
– Google recommends it for rich snippets
– Best price (all the competitors are charging out-of-their-mind prices)
– Support that is lightning fast
Cons:
I wish there were more display options for widget layouts. I wish Zapier integration was available, but I’m assured it’s in the works.
I’d love it if they become a Google Adwords review partner so we could leverage their reviews and ratings in our adword advertising.
Conclusion
Product reviews are, without a doubt, the most efficient way to relieve shopper concerns about a product. The majority of people’s shopping decisions are influenced by product reviews.
Product reviews, whether you’re a well-known brand or a newcomer, play an important part in your eCommerce business in terms of the trust. Credibility is one of the most important factors in determining your brand’s long-term success.
Product reviews are frequently overlooked by merchants. The main focus is still on improving the site’s appearance and optimizing the checkout page, but none of this counts if your products aren’t receiving positive feedback.
If you are looking for a similar, kindly connect with us at SaaSworthy.
Read More
Top 10 Construction Takeoff Software in 2022
Online Review Statistics to Grow Your Business in 2022ShareTweetShare
